Frequently Asked Questions

Q: What time can I receive the tips on match-day?
A: All tips should be finalized and sent by 20:00 Hong Kong time (GMT+0800) on match-day.

Q: How do I know if the SMS tips are sent by NetWin?
A: All tips by Hong Kong Betting Tips are sent only from this Hong Kong SMS number +853-91423010.

Q: Can I request for the tips to be sent by email?
A: Yes, instead of SMS text, we can also deliver the tips by email.

Q: Do you offer any free trial tips?
A: We apologise that we cannot offer free trial tips at this moment.

Q: What leagues or competitions do you provide tips for?
A: We cover major European leagues & competitons, from England, Italy, Spain, Germany, France, Holland & Scotland, plus major competitions like UEFA Champions League, UEFA Cup, EURO, World Cup etc.

Q: Can I pay by bank transfer?
A: Yes, you can pay by bank transfer, but due to complications in performing refunds by bank transfer, we do not provide refunds for payments made by bank transfer. Furthermore, we only accept bank transfer payment for customer from mainland China only (excluding residents of Shenzhen).

Q: Where do you get the Asian Handicap Odds from?
A: All posted provided by us are obtained directly from major bookmakers in Hong Kong and Macau. These odds are the de-facto standards for most of the world's bookmakers.

Q: Do you provide customer service support over SMS text?
A: At this moment, all customer service support are done by email only. We will not reply to any SMS text sent into our Hong Kong SMS number. We reply to emails 24 hours a day, 365 days a year!

Q: Where are the sources of your tips?
A: Classified information! We do not reveal the sources for all our tips, due to agreement to provide this service to internet users.

Q: I live in Hong Kong, can I buy your tips?
A: Due to agreements with our sources, our tips cannot be sold to residents of Hong Kong and Macau. Limited number of members can be accepted from mainland China, except residents of Shenzhen.

Q: How many tips do you sent each match-day?
A: We only release 1 tips for each match-day, each for Golden Tips and Insider Tips respectively. Rest assured, you get only the best tips, hand-picked to be the best of the very best.